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Support

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If you don’t see the answers to your questions here,
please feel free to reach out whenever you like.
(888) 818-4039
support@cocoonbysealy.com

Order Process

Here's how to order your own Cocoon™ by Sealy mattress

  • Order Process Step One

    Simple checkout
    in under

    2 Minutes

  • Order Process Step Two

    All orders
    processed within

    48 Hours, excluding weekends and holidays

  • Order Process Step Three

    Ships via UPS in as
    little as 2 days to

    Your Location

  • Order Process Step Four

    At your doorstep
    as soon as

No-Fuss Setup

Here’s how to set up your new Cocoon™ by Sealy mattress:

  • Cocoon by Sealy Setup Step 1

    1. Unbox

    Slide the compressed mattress out of the box.

  • Cocoon by Sealy Setup Step 2

    2. Set it Down

    Place the rolled mattress on a flat, sturdy foundation.

  • Cocoon by Sealy Setup Step 3

    3. Set it Free

    Remove the tape and pull the wrapper apart at the seam.

  • Cocoon by Sealy Setup Step 4

    4. Watch & Marvel

    Your mattress will reach near-full shape after 1 minute.

100% Satisfaction Guarantee

The perfect mattress for you. Yes!

Before you even get your mattress, we want you to be happy. We stand behind our product. But if you’re not completely satisfied with your Cocoon™ by Sealy in the first 100 days after purchase, let us know. First, we’ll do our best to resolve any issues you might have. But if you’re still left unsatisfied, we’ll make it right. We’ll arrange to have it picked up and donated for you at zero cost and deliver a full refund of your purchase price.

  • Free and Easy Shipping

    Really free. Really easy.

    When you order your Cocoon™ by Sealy mattress, we’ll ship it to you (by UPS Ground) for free*. So you have more money to spend on things like new sheets. We even give you a tracking number, so you can watch the progress as your mattress makes its way home. So you’ll know where it is, and when you can start sleeping well.

    Order an Ease Power Base and receive White Glove delivery with in-home set-up, removal of all packaging materials and even disposal of your existing box spring, if requested - all free of charge!

  • 100 Night Trial

    100 nights to win you over.

    We want to be sure you love your new Cocoon™ by Sealy mattress. So we give you 100 nights to test it out by sleeping on it. During that time, if you decide you’re not in love, we’ll let you break up with us – and we won’t pressure you. We want you to love your bed, but if you don’t, we even make the return simple.

    Sorry, no returns on our Ease Power Base or Chill Bundle.

  • Simple Returns

    No fees. No pressure. No problems.

    If you’re not in love with your new Cocoon™ by Sealy mattress, we’ll give you your money back, no questions asked. We’ll arrange to pick up the mattress, and donate it to a local agency. (Don’t worry—you don’t even have to put it back into the shipping box.) And then we’ll credit your card for the total amount of your purchase. Wins all around.

    Sorry, no returns on our Ease Power Base or Chill Bundle.

  • Warranty

    10 years to earn your trust.

    We’re proud of the quality we’ve built into our mattresses. With the experience of Sealy behind us, we build them to last for years. In fact, we’re so confident that we offer a 10 Year Full Replacement Limited Warranty so you can buy without worrying about your mattress breaking down. Sleep well.

  • Built in the U.S.

    We proudly design and assemble all of our mattresses in the U.S., using the same Sealy expertise that has been crafting exceptional-quality Sealy mattresses for years.

  • Support

    Have any questions or concerns? Not a problem. You get access to support in any way you prefer—chat, email or phone. Call us Mon - Fri 9AM/9PM ET, Weekends 9AM/6PM ET.

Choosing and Ordering

  • I’ve heard that one mattress fits everyone. Is that true?

    If there’s one thing we’ve learned in 130 years making mattresses, it’s that a mattress is a personal choice. That’s why we use our Perfect Fit memory foam to provide durable support and conforming comfort that adapts to your unique body size, shape, and sleep position.

  • Is Cocoon™ by Sealy available in retail stores?

    Cocoon™ by Sealy is only sold direct from us, not in retail stores. If you’re concerned about “trying it out,” read about our 100 Night Trial.

  • What are the dimensions and weight for the mattress?

    Your Cocoon™ by Sealy uses standard U.S. mattress sizing, and the weights vary by size.

    Mattress size

    Twin 38" width x 74.5" length x 10" height

    Twin XL 38" width x 79.5" length x 10" height

    Full 53" width x 74.5" length x 10" height

    Queen 60" width x 79.5" length x 10" height

    King 76" width x 79.5" length x 10" height

    Cal King 72" width x 83.5" length x 10" height


    Weight (mattress only)

    Twin: 39.5 pounds

    Twin XL: 42.1 pounds

    Full: 55.7 pounds

    Queen: 64.4 pounds

    King: 82.6 pounds

    Cal King: 82.5 pounds

  • What are the dimensions and weight for the box that arrives?

    We designed the Cocoon™ by Sealy box to easily fit through a standard doorframe, and it is designed to be capable of handling by one person.

    Box size (for all mattress sizes)

    15" x 15" x 44"

    Weight (mattress + box)

    Twin: 48.3 pounds

    Twin XL: 50.9 pounds

    Full: 64.5 pounds

    Queen: 73.2 pounds

    King: 91.7 pounds

    Cal King: 91.6 pounds

  • When will my credit card be charged?

    We charge your credit card at the time the mattress ships.


  • What is a mattress recycling fee?

    The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.

    To read more about the program in general, visit byebyemattress.com/about-us/.

  • Why buy a Cocoon™ by Sealy instead of another mattress?

    Our mattresses are designed by Sealy experts. They carefully consider every detail and then build upon 130 years of expertise. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. And because we want you to be completely satisfied, we let you sleep on your mattress for up to 100 nights—allowing you to return it if you’re not happy.


  • What is Chill?

    Our Cocoon by Sealy Chill mattress is engineered with our proprietary Phase Change Material (PCM) technology to deliver a truly refreshing night’s sleep for those who prefer to fall asleep cooler.

  • How does Chill work?

    Phase Change Material (PCM) absorbs your body heat leaving you with a cool to the touch mattress experience.

Financing & PreQualification

Shipping and Delivery

Exchanges and Returns

  • How do I return my mattress?

    If you’re unhappy with your Cocoon™ by Sealy, call us. We’ll work with you to exchange or return your mattress. Depending on where you live, some of the options for “return” might include donating, recycling, or disposing of the mattress. In any case, once you confirm the return, we’ll issue a refund within 1 to 2 business days. 

  • How long does it take to receive my refund?

    Once we confirm the return, we’ll issue a refund within 1 to 2 business days.

  • Do I have to ship it back in its original box if I decide to return it?

    No. We wouldn’t ask you to do that (it’s probably nearly impossible!). We’ll discuss how to get it ready when you call to talk about a return. 

Warranty

Product Information & Care

About Your Mattress

  • Does my mattress have a break-in period?

    If you’re not happy with the feel of your new mattress, we recommend sleeping on it for at least 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. But of course you can return it at any time during the first 100 nights.

  • What’s in my mattress?

    Your Cocoon™ by Sealy consists of two basic parts: a Comfort Layer on top and the Base Support System underneath that. Surrounding them both is our Premium Fabric Cover

    • The Premium Fabric Cover is both breathable and durable, with stretch-knit construction so you experience the “cushion” of the top layer.
    • The Comfort Layer uses our Perfect Fit Memory Foam, a high-quality, higher-density foam that cradles you.
    • The Base Support System uses our Essential Support Foam, a heavier, more robust foam that’s engineered to be highly durable and resilient.

  • Where is my mattress assembled?

    We’re happy to report that your Cocoon™ by Sealy is both designed and assembled in the U.S.

  • Does your mattress use chemical fire retardants?

    Cocoon™ by Sealy does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Rest assured that your mattress is held to the same standards that traditional mattresses are subject to—so you know it’s safe.

  • Does it transfer movement from my sleep partner?

    Cocoon™ by Sealy uses a layer of memory foam on top, and that helps reduce the amount of movement from your sleep partner.

  • Does the new mattress smell?

    When your Cocoon™ by Sealy arrives, there may be a slight smell. Think of this like the smell in your new car. It’s the result of the cells in the foam opening. The most important thing to know is that the smell will disappear—typically during the first week. Just as important to know: the smell is normal and short-lived.

Safety

  • Has Cocoon™ by Sealy been product tested?

    Before we started to sell Cocoon™ by Sealy, we tested it using a full set of industry-standard tests, including VOC, ARA and Fire-Retardant testing. But because we’ve been building mattresses for over 150 years, we add a few that go above and beyond the average to test foam and mattress durability. Rest assured: your mattress has passed a battery of extremely tough tests!

  • Are the foams in my mattress safe? Has Cocoon received any safety certifications? Is Cocoon certified by Certi-PUR?

    Yes, the foams used in your Cocoon by Sealy mattress are safe. They’ve been certified by the CertiPUR-US® program, a not-for-profit organization that conducts rigorous safety inspections prior to awarding certifications.

    For more information on the CertiPUR-US® program, visit http://certipur.us

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