Support

Really free. Really easy.

When you order your Cocoon™ by Sealy mattress, we’ll ship it to you (by UPS Ground) for free*. So you have more money to spend on things like new sheets. We even give you a tracking number, so you can watch the progress as your mattress makes its way home. So you’ll know where it is, and when you can start sleeping well.

Order an Ease Power Base and receive White Glove delivery with in-home set-up, removal of all packaging materials and even disposal of your existing box spring, if requested - all free of charge!

100 nights to win you over.

We want to be sure you love your new Cocoon™ by Sealy mattress. So we give you 100 nights to test it out by sleeping on it. During that time, if you decide you’re not in love, we’ll let you break up with us – and we won’t pressure you. We want you to love your bed, but if you don’t, we even make the return simple.

Sorry, no returns on our Ease Power Base or Chill Bundle.

No fees. No pressure. No problems.

If you’re not in love with your new Cocoon™ by Sealy mattress, we’ll send you the other feel to try. Still not happy? We’ll give you your money back, no questions asked. We’ll arrange to pick up the mattress, and donate it to a local agency. (Don’t worry—you don’t even have to put it back into the shipping box.) And then we’ll credit your card for the total amount of your purchase. Wins all around.

Sorry, no returns on our Ease Power Base or Chill Bundle.

10 years to earn your trust.

We’re proud of the quality we’ve built into our mattresses. With the experience of Sealy behind us, we build them to last for years. In fact, we’re so confident that we offer a 10 Year Full Replacement Limited Warranty so you can buy without worrying about your mattress breaking down. Sleep well.

We proudly design and assemble all of our mattresses in the U.S., using the same Sealy expertise that has been crafting exceptional-quality Sealy mattresses for years.

Have any questions or concerns? Not a problem. You get access to support in any way you prefer—chat, email or phone. Call us Mon - Fri 9AM/9PM ET, Weekends 9AM/6PM ET.

Some people want to feel cuddled in their bed, while others love a wonderfully solid surface underneath them. Here’s how to choose between our two feels:

• Choose Medium-Soft if you like sleeping IN your bed; it feels cozy and more enveloping
  
• Choose Extra-Firm if you like sleeping ON your bed; it feels sturdy and more substantial
  

If there’s one thing we’ve learned in 130 years making mattresses, it’s that a mattress is a personal choice. That’s why we offer the two most popular options: Medium-Soft and Extra Firm. Both offer durable support and conforming comfort – but in a feel choice that works for you.

Cocoon™ by Sealy is only sold direct from us, not in retail stores. If you’re concerned about “trying it out,” read about our 100 Night Trial.

Your Cocoon™ by Sealy uses standard U.S. mattress sizing, and the weights vary by size.

Mattress size

Twin 38" width x 74.5" length x 10" height

Twin XL 38" width x 79.5" length x 10" height

Full 53" width x 74.5" length x 10" height

Queen 60" width x 79.5" length x 10" height

King 76" width x 79.5" length x 10" height

Cal King 72" width x 83.5" length x 10" height

Weight (mattress only)

Twin: 39.5 pounds

Twin XL: 42.1 pounds

Full: 55.7 pounds

Queen: 64.4 pounds

King: 82.6 pounds

Cal King: 82.5 pounds

We designed the Cocoon™ by Sealy box to easily fit through a standard doorframe, and it is designed to be capable of handling by one person.

Box size (for all mattress sizes)

15" x 15" x 44"

Weight (mattress + box)

Twin: 48.3 pounds

Twin XL: 50.9 pounds

Full: 64.5 pounds

Queen: 73.2 pounds

King: 91.7 pounds

Cal King: 91.6 pounds

We charge your credit card at the time the mattress ships.

The mattress recycling program was enacted in December 2015 and is active in the following three states: California, Connecticut and Rhode Island.

To read more about the program in general, visit byebyemattress.com/about-us/.

Our mattresses are designed by Sealy experts. They carefully consider every detail and then build upon 130 years of expertise. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. We know that your mattress is a personal choice, so we offer a selection of feels. And because we want you to be completely satisfied, we let you sleep on your mattress for up to 100 nights—allowing you to exchange or return it if you’re not happy.

Our Cocoon by Sealy Chill mattress is engineered with our proprietary Phase Change Material (PCM) technology to deliver a truly refreshing night’s sleep for those who prefer to fall asleep cooler.

Phase Change Material (PCM) absorbs your body heat leaving you with a cool to the touch mattress experience.

Pre-qualification lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score.

Yes, you can apply directly without first going through the pre-qualification process.

No, you are not guaranteed to be approved for the same credit limit. Pre-qualification lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. Once you submit a full credit application, Wells Fargo will use additional financial information provided in your application and pull your credit report to make a credit decision. If approved, you will be given your credit limit which can be used immediately to place an order.

Pre-qualification uses limited information to pre-qualify you for credit. We still encourage you to apply, even if a pre-qualified offer was not found.

You may be approved for a different amount than you were pre-qualified for, based on additional information provided during the application.

No, being pre-qualified does not result in a line of credit being opened. It lets you know roughly how much you might be able to borrow, using basic credit information, without impacting your credit score. To place an order using a line of credit, you must first apply and be approved for a Cocoon by Sealy credit card.

No, either of you can get pre-qualified on your own, but you would need to go to apply directly if you wanted to submit a joint credit application.

You can call Wells Fargo at 877-805-7744 and retrieve your credit card number, or you can wait for you card to arrive in 7-10 days.

When it arrives at your door, your mattress is compressed in a plastic sleeve and rolled into a small(ish) box that is designed to be capable of handling by one person. We include unpacking instructions in the box (hint: they’re very simple). 

Typically, your Cocoon™ by Sealy will arrive in 5 to 7 days. 

UPS Standard Shipping is free!

Yes, although the options and costs vary depending on where you live. Call us and we can quote availability and costs for UPS Next Day, UPS Second Day, and UPS Saturday Delivery. 

For most orders, UPS will leave the box at your front door. If you have special delivery needs, call our Customer Care staff. 

For our Ease Power Base, delivered via White Glove carriers, we'll call you to schedule a delivery time that works best for you.

Call us. In some cases, we can change your delivery address, depending on where the shipment is in the process. There may be a fee to make the change. It’s important to know that UPS cannot change the shipping address unless our Customer Care staff request it. 

Not yet, but we’re planning for it. If you’re interested, send us a note with your vote for our next Cocoon™ by Sealy country! 

Currently, all of our mattresses ship from our Belmont, Mississippi facility. 

Yes, you can exchange your Cocoon™ by Sealy mattress one time during the 100 Night Trial, if you want to try a different feel. Call us (1-888-818-4039) and we’ll help you with the process of exchanging. After the one-time exchange, within the 100 Night Trial, if you’re still not happy, we will refund your money. 

If you’re unhappy with your Cocoon™ by Sealy, call us. We’ll work with you to exchange or return your mattress. Depending on where you live, some of the options for “return” might include donating, recycling, or disposing of the mattress. In any case, once you confirm the return, we’ll issue a refund within 1 to 2 business days. 

Once we confirm the return, we’ll issue a refund within 1 to 2 business days.

No. We wouldn’t ask you to do that (it’s probably nearly impossible!). We’ll discuss how to get it ready when you call to talk about a return. 

Your Cocoon™ by Sealy includes a 10 year full-replacement limited warranty. 

Yes, it does. 

First, rest assured that it’s unlikely to happen—we’ve tested the foam extensively, and it’s proven that it can hold up for years of use. However, if it does happen, any indentations 1” or deeper are covered by the 10-Year Limited Warranty.   

You can spot clean your mattress. The cover is not meant to be taken off or washed. If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. Gently scrub the spot and let air dry. 

Yes, you can. 

You can use any sheet set designed to fit a 10” high mattress. For the bottom sheet, a fitted sheet with strong elastic fitted works best. 

Your Cocoon™ by Sealy mattress can support up to 500 lbs. 

Yes, you can. 

Sorry, no we don’t. Some of the photos and videos were taken in owner’s homes and some were shot on a professional set—but in either case, we don’t sell the furniture. 

If you’re not happy with the feel of your new mattress, you have the option to exchange or return it. But we recommend sleeping on it for 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. But of course you can return it at any time during the first 100 nights.

Your Cocoon™ by Sealy consists of two basic parts: a Comfort Layer on top and the Base Support System underneath that. Surrounding them both is our Premium Fabric Cover

• The Premium Fabric Cover is both breathable and durable, with stretch-knit construction so you experience the “cushion” of the top layer.
  
• The Comfort Layer uses our Perfect Fit Memory Foam, a high-quality, higher-density foam that cradles you.
  
• The Base Support System uses our Essential Support Foam, a heavier, more robust foam that’s engineered to be highly durable and resilient. We use Reinforced Essential Support Foam for our Extra-Firm Cocoon™ by Sealy mattress, and Flexible Essential Support Foam for our Medium-Soft Cocoon™ by Sealy mattress.
  

We’re happy to report that your Cocoon™ by Sealy is both designed and assembled in the U.S.

Cocoon™ by Sealy does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Rest assured that your mattress is held to the same standards that traditional mattresses are subject to—so you know it’s safe.

Cocoon™ by Sealy uses a layer of memory foam on top, and that helps reduce the amount of movement from your sleep partner. The Medium-Soft model reduces a bit more motion transfer than the Extra Firm model

When your Cocoon™ by Sealy arrives, there may be a slight smell. Think of this like the smell in your new car. It’s the result of the cells in the foam opening. The most important thing to know is that the smell will disappear—typically during the first week. Just as important to know: the smell is normal and short-lived.

Before we started to sell Cocoon™ by Sealy, we tested it using a full set of industry-standard tests, including VOC, ARA and Fire-Retardant testing. But because we’ve been building mattresses for over 150 years, we add a few that go above and beyond the average to test foam and mattress durability. Rest assured: your mattress has passed a battery of extremely tough tests!

Yes, the foams used in your Cocoon by Sealy mattress are safe. They’ve been certified by the CertiPUR-US® program, a not-for-profit organization that conducts rigorous safety inspections prior to awarding certifications.

For more information on the CertiPUR-US® program, visit http://certipur.us