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48 Hours, excluding weekends and holidays
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Here’s how to set up your new Cocoon™ by Sealy mattress:
Slide the compressed mattress out of the box.
2. Set it Down
Place the rolled mattress on a flat, sturdy foundation.
3. Set it Free
Remove the tape and pull the wrapper apart at the seam.
4. Watch & Marvel
Your mattress will reach near-full shape after 1 minute.
Cleaning, Sheets, Miscellaneous
Can I clean the cover?
You can spot clean your mattress. The cover is not meant to be taken off or washed. If you are trying to remove a stain, dampen a cloth (do not saturate) with a mixture of water and delicate-friendly detergent. Gently scrub the spot and let air dry.
Does my mattress have a break-in period?
If you’re not happy with the feel of your new mattress, you have the option to exchange or return it. But we recommend sleeping on it for 30 nights—it can sometimes take a while to get used to a new mattress, especially if your old mattress was worn. But of course you can return it at any time during the first 100 nights.
What kind of sheets will fit my mattress?
You can use any sheet set designed to fit a 10” high mattress. For the bottom sheet, a fitted sheet with strong elastic fitted works best.
Can I use a mattress protector with my mattress?
Yes, you can.
Can I use a heating pad?
Yes, you can.
How much weight can it hold?
Your Cocoon™ by Sealy mattress can support up to 500 lbs.
Do you sell the bed furniture pictured on your site?
Sorry, no we don’t. Some of the photos and videos were taken in owner’s homes and some were shot on a professional set—but in either case, we don’t sell the furniture.
Building Your Mattress
What’s in my mattress?
Your Cocoon™ by Sealy consists of two basic parts: a Comfort Layer on top and the Base Support System underneath that. Surrounding them both is our Premium Fabric Cover
- The Premium
Fabric Cover is both breathable and durable, with stretch-knit construction so
you experience the “cushion” of the top layer.
- The Comfort Layer
uses our Perfect Fit Memory Foam, a high-quality, higher-density foam that
- The Base Support
System uses our Essential Support Foam, a heavier, more robust foam that’s
engineered to be highly durable and resilient. We use Reinforced Essential
Support Foam for our Firm Cocoon™ by
Sealy mattress, and Flexible Essential Support Foam for our Soft Cocoon™ by Sealy mattress.
- The Premium Fabric Cover is both breathable and durable, with stretch-knit construction so you experience the “cushion” of the top layer.
Where is my mattress assembled?
We’re happy to report that your Cocoon™ by Sealy is both designed and assembled in the U.S.
Does your mattress use chemical fire retardants?
Cocoon™ by Sealy does not include chemical fire retardants, but uses an industry-standard “fire sock.” We put each mattress through grueling flame-resistance testing, and it passed. Rest assured that your mattress is held to the same standards that traditional mattresses are subject to—so you know it’s safe.
Does it transfer movement from my sleep partner?
Cocoon™ by Sealy uses a layer of memory foam on top, and that helps reduce the amount of movement from your sleep partner. The Soft model reduces a bit more motion transfer than the Firm model
Does the new mattress smell?
When your Cocoon™ by Sealy arrives, there may be a slight smell. Think of this like the smell in your new car. It’s the result of the cells in the foam opening. The most important thing to know is that the smell will disappear—typically during the first week. Just as important to know: the smell is normal and short-lived.
Exchanges and Returns
Can I exchange my mattress for a different feel?
Yes, you can exchange your Cocoon™ by Sealy mattress one time during the 100 Night Trial, if you want to try a different feel. Call us (1-888-818-4039) and we’ll help you with the process of exchanging. After the one-time exchange, within the 100 Night Trial, if you’re still not happy, we will refund your money.
How do I return my mattress?
If you’re unhappy with your Cocoon™ by Sealy, call us. We’ll work with you to exchange or return your mattress. Depending on where you live, some of the options for “return” might include donating, recycling, or disposing of the mattress. In any case, once you confirm the return, we’ll issue a refund within 1 to 2 business days.
How long does it take to receive my refund?
Once we confirm the return, we’ll issue a refund within 1 to 2 business days.
Do I have to ship it back in its original box if I decide to return it?
No. We wouldn’t ask you to do that (it’s probably nearly impossible!). We’ll discuss how to get it ready when you call to talk about a return.
How long is the warranty on my mattress?
Your Cocoon™ by Sealy includes a 10 year full-replacement limited warranty.
Does the warranty cover defective mattresses?
Yes, it does.
What if the mattress starts showing dips and body impressions?
First, rest assured that it’s unlikely to happen—we’ve tested the foam extensively, and it’s proven that it can hold up for years of use. However, if it does happen, any indentations 1” or deeper are covered by the 10-Year Limited Warranty.
Has Cocoon™ by Sealy been product tested?
Before we started to sell Cocoon™ by Sealy, we tested it using a full set of industry-standard tests, including VOC, ARA and Fire-Retardant testing. But because we’ve been building mattresses for over 150 years, we add a few that go above and beyond the average to test foam and mattress durability. Rest assured: your mattress has passed a battery of extremely tough tests!
Are the foams in my mattress safe? Has Cocoon received any safety certifications? Is Cocoon certified by Certi-PUR?
Yes, the foams used in your Cocoon by Sealy mattress are safe. They’ve been certified by the CertiPUR-US® program, a not-for-profit organization that conducts rigorous safety inspections prior to awarding certifications.
For more information on the CertiPUR-US® program, visit http://certipur.us
Shipping and Delivery
How does my new mattress arrive?
When it arrives at your door, your mattress is compressed in a plastic sleeve and rolled into a small(ish) box that is designed to be capable of handling by one person. We include unpacking instructions in the box (hint: they’re very simple).
How long does it take to receive my mattress after I order it?
Typically, your Cocoon™ by Sealy will arrive in 5 to 7 days.
Do I pay for shipping?
UPS Standard Shipping is free!
Can I have my order shipped faster? Or shipped for Saturday delivery?
Yes, although the options and costs vary depending on where you live. Call us and we can quote availability and costs for UPS Next Day, UPS Second Day, and UPS Saturday Delivery.
Do I have to be at home for delivery?
For most orders, UPS will leave the box at your front door. If you have special delivery needs, call our Customer Care staff.
What if I need to change the delivery address after I placed my order?
Call us. In some cases, we can change your delivery address, depending on where the shipment is in the process. There may be a fee to make the change. It’s important to know that UPS cannot change the shipping address unless our Customer Care staff request it.
Do you ship outside the U.S.?
Not yet, but we’re planning for it. If you’re interested, send us a note with your vote for our next Cocoon™ by Sealy country!
Where is my mattress shipped from?
Currently, all of our mattresses ship from our Belmont, Mississippi facility.
Choosing and Ordering
How do I choose Firm or Soft?
Some people want to feel cuddled in their bed, while others love a wonderfully solid surface underneath them. Here’s how to choose between our two feels:
Soft if you like sleeping IN your
bed; it feels cozy and more enveloping
- Choose Firm
if you like sleeping ON your bed; it feels sturdy and more substantial
- Choose Soft if you like sleeping IN your bed; it feels cozy and more enveloping
I’ve heard that one mattress fits everyone. Is that true?
If there’s one thing we’ve learned in 130 years making mattresses, it’s that a mattress is a personal choice. That’s why we offer the two most popular options: Firm and Soft. Both offer durable support and conforming comfort – but in a feel choice that works for you.
Is Cocoon™ by Sealy available in retail stores?
Cocoon™ by Sealy is only sold direct from us, not in retail stores. If you’re concerned about “trying it out,” read about our 100 Night Trial.
What are the dimensions and weight for the mattress?
Your Cocoon™ by Sealy uses standard U.S. mattress sizing, and the weights vary by size.
Twin 38" width x 74.5" length x 10" height
Twin XL 38" width x 79.5" length x 10" height
Full 53" width x 74.5" length x 10" height
Queen 60" width x 79.5" length x 10" height
King 76" width x 79.5" length x 10" height
Cal King 72" width x 83.5" length x 10" height
Weight (mattress only)
Twin: 39.5 pounds
Twin XL: 42.1 pounds
Full: 55.7 pounds
Queen: 64.4 pounds
King: 82.6 pounds
Cal King: 82.5 pounds
What are the dimensions and weight for the box that arrives?
We designed the Cocoon™ by Sealy box to easily fit through a standard doorframe, and it is designed to be capable of handling by one person.
Box size (for all mattress sizes)
15" x 15" x 44"
Weight (mattress + box)
Twin: 48.3 pounds
Twin XL: 50.9 pounds
Full: 64.5 pounds
Queen: 73.2 pounds
King: 91.7 pounds
Cal King: 91.6 pounds
When will my credit card be charged?
We charge your credit card at the time the mattress ships.
Why buy a Cocoon™ by Sealy instead of another mattress?
Our mattresses are designed by Sealy experts. They carefully consider every detail and then build upon 130 years of expertise. We build every mattress from high-quality materials, engineering each one to be durable for years of comfort. We know that your mattress is a personal choice, so we offer a selection of feels. And because we want you to be completely satisfied, we let you sleep on your mattress for up to 100 nights—allowing you to exchange or return it if you’re not happy.
What is Chill?
Our Cocoon by Sealy Chill mattress is engineered with our proprietary Phase Change Material (PCM) technology to deliver a truly refreshing night’s sleep for those who prefer to fall asleep cooler.
How does Chill work?
Phase Change Material (PCM) absorbs your body heat leaving you with a cool to the touch mattress experience.
100% Satisfaction Guarantee
The perfect mattress for you. Yes!
Before you even get your mattress, we want you to be happy. We stand behind our product. But if you’re not completely satisfied with your Cocoon™ by Sealy in the first 100 days after purchase, let us know. First, we’ll do our best to resolve any issues you might have. But if you’re still left unsatisfied, we’ll make it right. We’ll arrange to have it picked up and donated for you at zero cost and deliver a full refund of your purchase price.
Free and Easy Shipping
Really free. Really easy.
When you order your Cocoon™ by Sealy mattress, we’ll ship it to you (by UPS Ground) for free*. So you have more money to spend on things like new sheets. We even give you a tracking number, so you can watch the progress as your mattress makes its way home. So you’ll know where it is, and when you can start sleeping well.
100 Night Trial
100 nights to win you over.
We want to be sure you love your new Cocoon™ by Sealy mattress. So we give you 100 nights to test it out by sleeping on it. During that time, if you decide you’re not in love, we’ll let you break up with us – and we won’t pressure you. We want you to love your bed, but if you don’t, we even make the return simple.
No fees. No pressure. No problems.
If you’re not in love with your new Cocoon™ by Sealy mattress, we’ll send you the other feel to try. Still not happy? We’ll give you your money back, no questions asked. We’ll arrange to pick up the mattress, and donate it to a local agency. (Don’t worry—you don’t even have to put it back into the shipping box.) And then we’ll credit your card for the total amount of your purchase. Wins all around.
10 years to earn your trust.
We’re proud of the quality we’ve built into our mattresses. With the experience of Sealy behind us, we build them to last for years. In fact, we’re so confident that we offer a 10 Year Full Replacement Limited Warranty so you can buy without worrying about your mattress breaking down. Sleep well.
Built in the U.S.
We proudly design and assemble all of our mattresses in the U.S., using the same Sealy expertise that has been crafting exceptional-quality Sealy mattresses for years.
Have any questions or concerns? Not a problem. You get access to support in any way you prefer—chat, email or phone. Call us Mon - Fri 9AM/9PM ET, Weekends 9AM/6PM ET.
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